Ordering Info & FAQs

Bouquet Delivery FAQ

When do deliveries take place?

Flower Deliveries take place between 12P-5P, Tuesday - Saturday.

Do you take same-day orders?

We do! The cut-off time for same-day orders is 2PM. Orders that miss the same-day cut-off window will be fulfilled the following business day. You can place an order online or by calling the store and talking to one of our designers.

Where do you deliver?

Durham, Chapel Hill, and Carrboro currently. We do not offer delivery outside of this zone at this time.

What is the delivery fee? 

Durham Delivery Fee - $12

Chapel Hill & Carrboro Delivery Fee - $15

Where do I enter in delivery information for my recipient when purchasing online?

During the checkout process, you should enter in your recipient's information as part of the shipping details. Afterwards, you can enter in billing details in the payment section.

How will I know you received my order?

If you purchased online and you received the automated confirmation email, we received the order and you're all set! If there are any additional questions or changes need to your order, we will reach out to you directly.

Bouquet Pickup FAQ

When will my bouquet be ready?

Your order will be ready at the pick up time you specify on your order. It will not be ready before that, but if you need to change your pickup time, give us a call at the shop and we can change it for you, no problem!

How much time do you need for a same-day pickup order?

For same day pickup orders, we need at least a two (2) hour lead time. Call us at (919) 381-5521 if you need it in a hurry!

How will I know you received my order?

If you purchased online and you received the automated confirmation email, we received the order and you're all set! If there are any additional questions or changes need to your order, we will reach out to you directly.

Product Shipping Info

What are my pickup/delivery options if I purchase a product from your online store?

Our Shop Flowers and Bundles collections are available for pickup from our Durham shop, or for local delivery to Durham, Chapel-Hill and Carrboro addresses.

What are my shipping options if I purchase a product from your online store?

Our Product collections, Accessories, Home Goods, Fashion Jewelry, Fine Jewelry, Stationery, and Skincare, are available for domestic and international shipping. Product orders of $100 and over receive free domestic shipping.

General FAQs

Can I request an arrangement with specific types of flowers?

Our floral inventory changes on a week-by-week basis. Our florists are given designer’s choice when creating our arrangements, but will absolutely strive to incorporate requests for specific colors, moods or textures whenever possible. Requests to incorporate specific types of flowers can be accommodated, if we have it in stock. For the best experience, we recommend stopping by the shop to view our live inventory, and work with our florists directly to make you something beautiful.

How do I know what types of flowers are in stock?

As our inventory is continuously changing, the best way to keep up is to visit us in store! We also recommend following us on instagram, as we often post recently-made arrangements and alerts for whenever special blooms are in season and in stock. 

Do you only create bouquets in the price ranges listed on this site?

No! We can create an arrangement for literally any budget, big or small, just give us a call at the shop (919) 381-5521 and we'll walk you through it. 

When are you open?

Tuesday - Thursday 10a–6p
Friday 10a–6p
Saturday 10a-5p

How long does it take you to make an arrangement for a walk-in order?

It depends on the budget, but we can typically whip you up something stunning in 20 minutes or less.

Are you pet friendly?

We love fur friends! Please feel free to bring well-behaved dogs, cats, bearded dragons, unicorns, whatever into the store--we have treats ready :)

How do I ensure my arrangement lasts as long as possible?

Make sure that you replace the water in the vase every day (yes, every day!). Add a small amount of flower food from the packet that is provided to you as part of the arrangement. Keep the arrangement away from excess heat and sunlight, and remove flowers once they've died--some will inherently outlast others.

Where do you source your flowers?

During the growing season — which in NC is about March through November — 100% of our flowers are sourced locally. Outside of that, we try to purchase our flowers domestically as much as possible, although we reserve the right to order internationally if we deem necessary.

Do you do Weddings?

We do! Check out our wedding page for further information.

Do you use floral foam?

We do not. We are a 100% foam-free studio and try to prioritize sustainability as much as possible. We also strive to use as little single-use plastic as possible for our designs.

Do you accept phone orders?

Yes! We accept phone orders through our business line (919) 381-5521. Phone orders generally need to be pre-paid via credit card before they are fulfilled for pickup or delivery.

Do you offer floral subscriptions?

Absolutely. We run seasonal floral subscriptions that are made available online. If you are looking for a weekly or monthly personal subscription, send us an email at hello@blossomandboneflorals.com and we can get you sorted. Personal pickup and delivery subscription arrangements are available.

Do you do commercial orders or business subscriptions?

We offer custom one-time commercial services as well as business subscriptions to businesses in Chapel Hill, Durham and RTP area. If you’re looking for an arrangement for a corporate party or a weekly arrangement delivery to spruce up your lobby or office, feel free to reach out to us at hello@blossomandbonefloral.com, call us, or stop by our shop!

What is your refund policy?

We can accept refunds for un-used products within 30 days of purchase for exchange or store credit. We cannot accept refunds for floral products. Please note that local delivery fees are non-refundable. Full details of our refund policy are listed here.